Privacy Policy

GDPR Privacy Statement

Love Gardens Community - Privacy & Data Protection Statement

At Love Gardens Community, we are committed to safeguarding your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Statement explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Love Gardens Community is a Community  Interest Company business based in Sussex, UK. We are the data controller for the personal data we process, and our contact details are as follows:

Company Name: Love Gardens Community CIC

Address: Wilson Sanfordltd, 85 Church Road, Hove, BN3 2BB

Email: info@lovegardenscommunity.com

Phone: 07801290707

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, title, date of birth, gender.
• Contact Information: Email address, phone number, postal address.
• Transaction Information: Purchase history, payment details, billing address.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, device information.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide our products and services to you.
• To process transactions and manage payments.
• To communicate with you, including sending marketing and promotional materials (with your consent).
• To manage your account and provide customer support.
• To comply with legal obligations.
• To improve our website and services.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Consent: Where we have your consent to use your data for specific purposes (e.g., marketing).

Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., providing services or fulfilling orders).

Legal Obligation: When processing is required to comply with legal or regulatory requirements.

Legitimate Interests: When processing is necessary for the legitimate interests of Hove Gardens, provided these interests are not overridden by your rights and freedoms.

5. Sharing Your Data

We may share your personal data with third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. All third parties with whom we share your data are required to keep it confidential and secure.

We will not sell or rent your personal data to third parties.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymised.

7. Your Rights Under GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold.

Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.

Right to Restriction of Processing: You can request that we limit how we use your data in certain circumstances.

Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Email/Address]. We will respond to your request within one month, in accordance with the GDPR.

8. Security of Your Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

9. International Transfers

In some cases, your personal data may be transferred outside of the UK and the European Economic Area (EEA) to third parties who are providing services on our behalf. We ensure that any such transfers are compliant with the UK GDPR and that adequate safeguards are in place, such as using standard contractual clauses.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. If we make any significant changes, we will notify you by email or by posting a prominent notice on our website. The date of the most recent revision will be indicated at the top of this page.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us at:

Company Name: Love Gardens Community CIC

Address: Wilson Sanfordltd, 85 ChurchORad, Hove, BN3 2BB

Email: info@lovegardenscommunity.com

Phone: 07801290707